Arrival, house rules & terms
A few clear agreements help everyone enjoy their stay. Complimentary parking for direct guests is subject to availability and advance reservation; please obtain confirmation before arrival.
Prices and taxes
Unless expressly stated otherwise, prices exclude applicable taxes, additional services, transportation, optional extras and other charges not specifically included in the selected rate. Any mandatory taxes or charges applicable to the reservation will be added or itemised as required.
Payment
Valid payment information may be required to secure a reservation. Payment will be collected in accordance with the payment and cancellation conditions applicable to the rate selected at the time of reservation. Unless otherwise agreed in writing, all reservations must be paid in full no later than 24 hours before arrival. Failure to make payment when due may result in the loss of any applicable discount and/or cancellation of the reservation in accordance with the applicable cancellation policy.
Cancellation and modification
Cancellation, modification, no-show and payment conditions are governed by the Cancellation, Payment & Reservation Policy applicable to the reservation. Where a reservation has been made through a third party, additional or different conditions agreed through that third party may apply.
Check-in
Standard check-in is from 15:00 Curaçao time. Earlier check-in may be available upon request and may be subject to availability and an additional fee. Guests are requested to provide their expected arrival time whenever reasonably possible.
Check-out
Standard check-out is no later than 11:00 Curaçao time. Late check-out may be available upon request, subject to availability and an additional fee. Remaining in the accommodation beyond the agreed check-out time without approval may result in additional charges.
Minors
All guests must be aged 12 or over, for safety reasons. Guests under 18 years of age must stay under the responsibility and supervision of a parent, legal guardian or other responsible adult, unless otherwise agreed in writing by Villa Amalie.
Accessibility and special requirements
Guests with mobility limitations, accessibility requirements, allergies or other special needs that may affect the suitability of the accommodation are encouraged to contact Villa Amalie before booking or as soon as possible thereafter. We will provide available information and make reasonable efforts to assist, but facilities and accessibility may differ between rooms, apartments and buildings.
Parking
Street parking may be available near Villa Amalie. Secure or designated parking may also be offered subject to availability and may be subject to a charge. Parking arrangements and access instructions may vary depending on the accommodation.
Parking and vehicles
Parking is provided as a convenience to guests. Vehicles are parked entirely at the guest's own risk. Villa Amalie is not responsible for theft, loss of or damage to vehicles, rental vehicles, their contents or accessories while parked on the property or in any parking area used by guests, except where liability cannot legally be excluded.
Housekeeping
For applicable stays, bed linen and towels are normally changed and a light cleaning is provided after 3 nights. Additional housekeeping may be requested and may be subject to an additional charge. Housekeeping arrangements may vary according to accommodation type, length of stay and the rate booked.
Keys, access devices and towels
Guests may receive keys, electronic access devices, FOBs, remotes or other access equipment for use during their stay. These remain the property of Villa Amalie and must be returned when required. Reasonable replacement costs may be charged for lost, damaged or unreturned keys, access devices, towels or other supplied items.
Kitchens, kitchenettes and shared areas
Guests using kitchens, kitchenettes or shared areas are expected to clean up after themselves and leave these areas in a reasonable condition for other guests. Shared facilities must be used with consideration for others.
Smoking
Smoking is not permitted inside guest rooms, apartments or other indoor areas. Smoking is permitted only in designated or appropriate outdoor areas. Additional cleaning, repair or replacement costs caused by smoking in prohibited areas may be charged to the guest.
Quiet hours and consideration for others
Guests must respect other guests, neighbours and staff. Loud music, excessive noise or other disruptive behaviour is not permitted between 22:00 and 07:00 and may also be restricted at other times where it unreasonably disturbs others.
Parties, gatherings and commercial use
Parties, events, gatherings exceeding the normal occupancy of the accommodation, commercial photography, filming or other commercial use of the property require prior written approval from Villa Amalie.
Damage, excessive cleaning and loss
Guests are responsible for damage to or loss of property belonging to Villa Amalie caused by themselves or persons for whom they are responsible, beyond reasonable wear and tear. Reasonable costs for repair, replacement or exceptional cleaning may be charged to the guest.
Occupancy and registered guests
Accommodation may not be occupied by more persons than permitted for the reservation without prior approval. Guests are responsible for the conduct of persons invited onto the property by them and for ensuring that such persons comply with these Terms & Conditions and the house rules.
Personal belongings
Guests remain responsible for their personal belongings, valuables, travel documents and other property during their stay. Villa Amalie is not responsible for theft, loss of or damage to personal property except where liability cannot legally be excluded.
Guest safety and reasonable care
Guests are expected to use the accommodation, facilities, equipment and common areas with reasonable care and in accordance with any safety instructions provided. Hazards, damage, malfunctioning equipment or other safety concerns should be reported to Villa Amalie as soon as reasonably possible.
Digital Immigration Card
Visitors to Curaçao are responsible for complying with applicable immigration requirements, including completion of the mandatory Curaçao Digital Immigration Card when required. The official Digital Immigration Card can be completed at https://dicardcuracao.com/dicard .
Personal information
Villa Amalie may collect and use personal information reasonably necessary to process reservations, receive payment, provide accommodation and services, communicate with guests, comply with legal obligations, prevent fraud and protect the legitimate interests of Villa Amalie and its guests. Personal information will not be used or disclosed for unrelated purposes except where permitted or required by law.
Third-party services
Villa Amalie may assist guests with arranging transportation, tours, excursions, car rental or other services provided by independent third parties. Such services remain subject to the terms and conditions of the respective provider. Unless Villa Amalie itself is the service provider, Villa Amalie is not responsible for the acts, omissions, delays or performance of the third-party provider except where liability cannot legally be excluded.
Force majeure and circumstances beyond our control
Villa Amalie is not responsible for delays, interruptions or inability to provide services caused by circumstances reasonably beyond its control, including severe weather, natural events, interruption of utilities or telecommunications, governmental measures, civil disturbance, strikes or similar events. Where such circumstances materially affect the accommodation or services, Villa Amalie will make reasonable efforts to find an appropriate solution.
If Villa Amalie cannot provide the reserved accommodation
If Villa Amalie is unable to provide the reserved accommodation for reasons within its responsibility, Villa Amalie may offer suitable alternative accommodation, alternative dates or a refund of the affected accommodation charges. Reasonable efforts will be made to find an appropriate solution taking into account the accommodation originally reserved and the circumstances of the guest.
Complaints and issues during the stay
Guests are requested to inform Villa Amalie as soon as reasonably possible if a problem arises during their stay so that we have a reasonable opportunity to investigate and remedy it. A problem that could reasonably have been corrected during the stay should, whenever possible, be reported before departure.
Applicable law and disputes
These Terms & Conditions and reservations made directly with Villa Amalie are governed by the laws applicable in Curaçao. Guests and Villa Amalie should first make reasonable efforts to resolve any disagreement directly. If this is unsuccessful, disputes may be submitted to the competent court in Curaçao, except where mandatory law provides otherwise.
No third-party rights
Unless expressly stated otherwise, these Terms & Conditions are intended to regulate the relationship between Villa Amalie and the person or entity making the reservation and do not create enforceable rights for unrelated third parties.
Waiver
If Villa Amalie chooses not to enforce a provision of these Terms & Conditions on one occasion, this does not constitute a permanent waiver of that provision or prevent it from being enforced on another occasion.
Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Changes and exceptions
Any individual exception, modification or waiver relating to a reservation must be confirmed in writing by Villa Amalie.
Before you travel
Use the official Curaçao Digital Immigration Card website to check and complete the applicable arrival formalities.